How Mercedes-Benz Takes Care of You for the Miles Ahead
Your next adventure begins when you choose to purchase or lease a vehicle at Mercedes-Benz of Silver Spring and we're dedicated to supporting you through the entire journey. We're here to answer any questions, keep your vehicle running well with our Service Center, and help you choose your next vehicle once your current one no longer serves you. However, did you know that Mercedes-Benz supports owners of its vehicles with outstanding support for years after you purchase a Mercedes-Benz model? Learn more about how the automaker protects you for the many miles ahead.
World-Class Warranty
The Mercedes-Benz New Vehicle Limited Warranty is a testament of faith in the world-class craftsmanship that comes with every one of the automaker's new vehicles. Mercedes-Benz engineers really know what they're doing. Every step of the build process, from paper to production, receives meticulous care from the most well-trained technicians, so much so that Mercedes-Benz feels confident enough to offer its limited warranty on all new vehicles for 4 years or 50,000 miles, whichever comes first. Trust comes standard with every new vehicle purchase.
Roadside Assistance
If you ever have problems out on the road, your new vehicle purchase with Mercedes-Benz means you'll always have a friend to call on. The New Vehicle Limited Warranty also includes emergency roadside assistance, which means you get that benefit at no extra cost for the first 4 years or 50,000 miles of ownership. Simply call the 24/7 toll-free hotline, and Mercedes-Benz Roadside Assistance will be your knight in shining armor. This service includes help with winching, jump-starting, fuel delivery, locksmithing, tire changing, and towing anywhere in the United States. What's more, the tow truck will deliver your vehicle safely to the nearest Mercedes-Benz dealership if necessary, as well as assist with a rental car, lodging, or communication with friends and family.
Extended Coverage
In addition to the comprehensive coverage you'll enjoy with the New Vehicle Limited Warranty, you can extend that peace of mind with the Mercedes-Benz Extended Limited Warranty options. These extended warranties can cover almost any mechanical problem you may encounter, including important components like the engine, transmission, suspension, air conditioning and heating, and fuel system. Additional benefits may include rental car reimbursement, roadside assistance, 24/7 emergency concierge services, and the confidence of knowing that a certified Mercedes-Benz technician will be there whenever you need one. In addition, you can add on Mercedes-Benz Prepaid Maintenance plans to receive regular maintenance from certified techs using genuine parts, including full oil changes and tire service.
Mobile Coverage
The free-to-download and easy-to-use Mercedes me mobile app puts all the power of protection in the palm of your hands. In addition to keeping you connected to your vehicle from anywhere in the world with features like remote start and GPS tracking, the Mercedes me connect also serves as your digital owner's manual, giving you access to a wealth of tutorials and guides for the advanced features available in your new vehicle. Plus, the app will connect you directly with Mercedes-Benz to receive notifications of recalls or for emergency assistance in the event of an accident or breakdown, all with the press of a button on your smartphone. This 21st-century coverage is offered as complimentary for as long as your vehicle’s technology is supported.
Personal Concierge
In addition to the helpful connected services listed above, Mercedes me connect also offers a personal concierge service for non-emergencies. Connect to your Mercedes me concierge, and you'll receive VIP treatment to help with planning trips, making reservations for dinner or lodging, or purchasing tickets to local events. A free 12-month trial of this service is also offered with new navigation-equipped vehicle purchases.
Whether you’re in need of jumper cables or directions, Mercedes-Benz has you covered. That’s real customer service, and that’s why Mercedes-Benz of Silver Spring is proud to be a part of the Mercedes-Benz family. Are you ready to join us?
Image Credit: Mercedes-Benz